This study took place during the winter 2012 with the aim to find out how people with physical disabilities experience and perceive the encounter with health care personnel and how it can be improved. People with disabilities are a large group in health care and therefore it is essential to take their experiences seriously. The data was collected through narrative interviews with six people aged 18-54 years and the material was analyzed using qualitative content analysis according to Graneheim and Lundman (2004). The final categories were Positive experiences with seven subcategories, Negative experiences with 13 subcategories and Desirable treatment with two subcategories, which in turn were divided into three subcategories each. The results show that in order to make the patients encounters with health care services feel positive, much more needs to be done. The biggest problem is that health professionals lack knowledge about what a physical disability means and on their shortages to ensure the patients actual function. To make the encounters more positive it is required that health professionals receive better education on the specific subject and see each patient as an individual with different needs and requirements.