Towards Data-Driven Product Development: A Multiple Case Study on Post-Deployment Data Usage in Software-Intensive Embedded Systems

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Towards Data-Driven Product Development: A Multiple Case Study on Post-Deployment Data Usage in Software-Intensive Embedded Systems

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Publication Paper in proceeding
Title Towards Data-Driven Product Development: A Multiple Case Study on Post-Deployment Data Usage in Software-Intensive Embedded Systems
Author Olsson Holmström, Helena ; Bosch, Jan
Date 2013
English abstract
Today, products within telecommunication, transportation, consumer electronics, home automation, security etc. involve an increasing amount of software. As a result, organizations that have a tradition within hardware development are transforming to become software-intensive organizations. This implies products where software constitutes the majority of functionality, costs, future investments, and potential. While this shift poses a number of challenges, it brings with it opportunities as well. One of these opportunities is to collect product data in order to learn about product use, to inform product management decisions, and for improving already deployed products. In this paper, we focus on the opportunity to use post-deployment data, i.e. data that is generated while products are used, as a basis for product improvement and new product development. We do so by studying three software development companies involved in large-scale development of embedded software. In our study, we highlight limitations in post-deployment data usage and we conclude that post-deployment data remains an untapped resource for most companies. The contribution of the paper is two-fold. First, we present key opportunities for more effective product development based on post-deployment data usage. Second, we propose a framework for organizations interested in advancing their use of post-deployment product data.
Conference
Lean Enterprise Software and Systems Conference (LESS) (December 1-4 2013 : Galway, Ireland)
DOI https://doi.org/10.1007/978-3-642-44930-7_10 (link to publisher's fulltext.)
Publisher Springer
Host/Issue LESS 2013: Lean Enterprise Software and Systems;
Series/Issue Lecture Notes in Business Information Processing;167
ISBN 978-3-642-44929-1
978-3-642-44930-7
Page 152-164
Language eng (iso)
Subject Post-deployment data collection
product data
software-intensive systems
embedded systems
Technology
Research Subject Categories::TECHNOLOGY
Handle http://hdl.handle.net/2043/28123 Permalink to this page
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