Exploring a voice user interface to convey information in an e-commerce website

DSpace Repository

Exploring a voice user interface to convey information in an e-commerce website

Details

Files for download
Icon
Overview of item record
Publication Bachelor thesis
Title Exploring a voice user interface to convey information in an e-commerce website
Author Liljestam, Christopher
Date 2019
English abstract
Screen readers for visually impaired users are poorly optimized for e-commerce websites hence the exclusion of the content. It creates a societal need for accessibility of the content in e-commerce websites for the visually impaired users. This study explores how six blindfolded participants could co-design a Voice User Interface (VUI) in an e-commerce website to convey its information that creates a good user experience for visually impaired. The result of a co-design workshop with interaction design practices showed that a VUI should be humanlike and convey relevant information. Failed speech recognition and overwhelming information had a negative impact on the user experience. To cope with the problems, the VUI should provide more control to the users by conveying explicit confirmations and retrospective information from past shopping trips. Due to the difficulties in finding visually impaired participants, the design process was not completed hence the ideation needs an additional design process.
Publisher Malmö universitet/Kultur och samhälle
Language eng (iso)
Subject social innovation
co-design
voice user interface
visually impaired
e-commerce
accessibility
interaction design
humanlike
blind navigation
Handle http://hdl.handle.net/2043/29677 Permalink to this page
Facebook

This item appears in the following Collection(s)

Details

Search


Browse

My Account

Statistics