Technology-dependent documentation and social redundancy – a scenario-based analysis of an IT failure in the social services

DSpace Repository

Technology-dependent documentation and social redundancy – a scenario-based analysis of an IT failure in the social services

Details

Files for download
Icon
Overview of item record
Publication Conference other
Title Technology-dependent documentation and social redundancy – a scenario-based analysis of an IT failure in the social services
Author Björngren Cuadra, Carin
Date 2019
English abstract
The aim of this paper is to explore what disruptions in information technology implies for the local social services in Sweden. Direct consequences of disruptions for documentation and communications will be in focus. The aim is also to contribute to a theoretical underpinned understanding of the events during disruptions in information technology. By building on Luhmann’s perspective, the local social services is introduced as a functional system and the events can consequently be related to the system’s continuity of services in spite of disruptions. The material originate from four scenario-based analysis performed by staff in local social services within the framework of risk- and vulnerability analysis in four Swedish municipalities. The scenario outlines a disruption in information technology lasting 2-6 weeks. The material consists of the compilation of what staffs’ assessments of direct consequences as well as organisational and staffs’ responses to the situations. The findings start of by describing the direct consequences such as non-accessible computers (hence inaccessible operational systems and files) telephones and alarms. The findings suggest that technological disruptions are challenging for social services as a functional system. However, the disruption seems not to lead to corresponding disruptions of social service. The functions are upheld thru adjustments made possible by functional equivalence and accessible redundancy. In this regard, it is the staff that parallel to technical adjustments do interactive adjustments, partly at the cost of their working environment. I call this social redundancy to underline how technology are replaced by social interaction. The findings suggests that information security is an area in need for improvement and strengthened structural coupling (in Luhmann’s sense) so as to emphasize the social services perspectives at the technologies in use and consequences of disruptions.
Conference
The Nordic Welfare Research Conference : Towards Resilient Nordic Welfare States (14-15 March 2019 : Helsinki, Finland)
Language eng (iso)
Subject Public Social Services
Technology-dependent documentation
IT failure
Systems theory
Humanities/Social Sciences
Research Subject Categories::SOCIAL SCIENCES
Handle http://hdl.handle.net/2043/30509 Permalink to this page
Link https://www.helsinki.fi/en/conferences/towards-res... (external link to related web page)
Facebook

This item appears in the following Collection(s)

Details

Search


Browse

My Account

Statistics