Product Service Systems in Construction Supply Chains

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Product Service Systems in Construction Supply Chains

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Publication Paper in proceeding
Title Product Service Systems in Construction Supply Chains
Author Andersson, Niclas ; Lessing, Jerker
Editor Hajdu, Miklós ; Skibniewski, Mirosław J.
Date 2018
English abstract
The shipbuilding, automotive and aerospace industries are examples of industries offering product service systems (PSS) to their customers, i.e. they combine physical products with services to add increased value. While product service systems are well established in many manufacturing industries, it has barley emerged in construction, which is mainly explained by the well-established project-based organisation of construction work. Thus, implementation of product and service systems in construction will challenge the established utilisation of technical solutions and systems, production processes and supply chains. The objective of this study is to identify and critically review examples of product service systems in construction supply chains, with the purpose of describing how it challenges prevailing business systems and organisation of construction work. The study rests upon empirical data collected in two case studies at Gyproc Saint-Gobain in Denmark and Celsa Steel Service in Sweden. The two case studies reveal significant challenges related to the implementation and marketing processes of product service systems. Companies that develop and expand their business offers by providing new product service systems find themselves operating in two parallel market segments, i.e. the traditional market of construction components and the new market of product service systems. The product service systems reviewed in the two case studies show a strong focus and emphasis on the development of the offer and the operational platform, while the companies’ roles and market positions remain unchanged. Thus, the case study companies organise and operate their businesses and market relations as before the implementation of the product service system. The conclusion is that development and implementation of product service systems in construction supply chains, even at the low end of product complexity represented by single building components, require awareness in the companies’ offer of products and services, development in operational platforms as well as clear market position.
Conference
The Creative Construction Conference (30 June-3 July 2018 : Ljubljana, Slovenia)
DOI https://doi.org/10.3311/CCC2018-084 (link to publisher's fulltext.)
Link http://dx.doi.org/10.3311/CCC2018-084 .Icon
Publisher Diamond Congress Ltd.
Host/Issue Proceedings - Creative Construction Conference;
ISBN 978-615-5270-45-1
Language eng (iso)
Subject Product service system
Operational platform
Market position
Industrialised construction
Technology
Research Subject Categories::TECHNOLOGY
Handle http://hdl.handle.net/2043/30734 Permalink to this page
Link http://2018.creative-construction-conference.com/i... (external link to related web page)
Link to publication in DiVA Find this research publication in DiVA (n/a for student publ.)
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