The purpose of this study was to investigate and enlighten which kind of emotions the parents experienced before their child’s heart transplant and also how they reacted upon information given from medical staff. To be able to investigate the issue the authors used a semistructured questionnaire from where the answers were collected. The questions were answered anonymously. The participating parents were only 16 due to a small and exclusive group of patients. The result shows that parents throughout the process had both positive and negative feelings and stressing emotions of anxiety, fear, feeling of despair and anger. Most parents experienced a warm, positive and professional reception as well as being well informed by the hospital staff. The nurse’s role could be seen as an interpreter between professional categories.