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  • 1.
    Lindskog, Charlotte
    et al.
    Malmö högskola, Faculty of Health and Society (HS).
    Englén, Cecilia
    Malmö högskola, Faculty of Health and Society (HS).
    Primärvårdssjuksköterskors upplevelser av att använda sig av Triagehandboken vid telefonrådgivning2010Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Telephone consultation is a large part of the primary health care nurse’s work and almost everyone has at some point of time been in telephone contact with the medical care. The use of a decision support is now more usual in consultation and triaging. Region Skåne has developed the Triagehandboken (a triage manual) which is a decision support made for all levels in medical care. Aim: The study will illustrate primary health care nurses’ experience of using the Triagehandboken in telephone consultation. If it is experienced as a support or a limitation, and how they experience the patients satisfaction when a decision has been made according to the Triagehandboken. Method: A questionaire study with qualitative approach was made. Manifest content analysis was used to analyse the data. Result: The result showed that the nurses´ for the most part experienced the Triagehandboken as a safe support in triaging and consultation and that they often experienced the patients’ satisfaction as good. Some limitations emerged in the result, as some of the nurses´ experienced that the Triagehandboken was time-consuming to use and in some situations was seen as incomplete. Conclusion: We think that the result of the study is representative for the primary care in southeast Skåne.

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