Background: Telephone consultation is a large part of the primary health care nurse’s work and almost everyone has at some point of time been in telephone contact with the medical care. The use of a decision support is now more usual in consultation and triaging. Region Skåne has developed the Triagehandboken (a triage manual) which is a decision support made for all levels in medical care. Aim: The study will illustrate primary health care nurses’ experience of using the Triagehandboken in telephone consultation. If it is experienced as a support or a limitation, and how they experience the patients satisfaction when a decision has been made according to the Triagehandboken. Method: A questionaire study with qualitative approach was made. Manifest content analysis was used to analyse the data. Result: The result showed that the nurses´ for the most part experienced the Triagehandboken as a safe support in triaging and consultation and that they often experienced the patients’ satisfaction as good. Some limitations emerged in the result, as some of the nurses´ experienced that the Triagehandboken was time-consuming to use and in some situations was seen as incomplete. Conclusion: We think that the result of the study is representative for the primary care in southeast Skåne.